Privacy policy
Privacy Policy
Last updated: October 28, 2025
This Privacy Policy describes how Dr. Groot (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase through our online store (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, including customers, website visitors, and individuals whose information we collect.
By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Any updates will be posted on this page along with the revised effective date.
How We Collect and Use Personal Information
We collect personal information through various interactions with our Services. This may include information you provide directly, data collected automatically through cookies and similar technologies, and information received from trusted third-party partners.
We use this information to operate our store, process transactions, improve user experience, communicate with customers, comply with legal obligations, and protect the security and integrity of our Services.
Personal Information We Collect
The types of personal information we may collect include:
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Contact information such as name, email address, and phone number
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Order-related details, including billing and shipping information
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Account information, if an account is created
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Shopping activity, such as viewed products and purchase history
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Communications with customer support or through our Services
Cookies and Tracking Technologies
We use cookies and similar technologies to analyze traffic, improve website functionality, and enhance the shopping experience. You may manage or disable cookies through your browser settings; however, doing so may limit certain features of the Services.
Information from Third Parties
We may receive information from third-party service providers, including payment processors, shipping partners, and analytics platforms. Any such information is handled in accordance with this Privacy Policy.
How We Use Your Information
We use personal information to:
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Process and fulfill orders
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Improve and personalize our Services
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Communicate with customers regarding orders or support requests
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Send marketing communications where permitted by law
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Detect, prevent, and address fraud or misuse
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Comply with applicable legal and regulatory requirements
How We Share Personal Information
We may share personal information with:
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Service providers that support our business operations
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Marketing and analytics partners assisting with store performance
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Legal authorities when required by law or to protect our rights
We do not sell personal data or use sensitive information to infer personal characteristics.
User-Generated Content
Any content submitted voluntarily, such as reviews or testimonials, may be publicly visible. We are not responsible for how third parties use publicly available information.
Third-Party Links
Our Services may include links to external websites. We are not responsible for the privacy practices or content of third-party sites.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Data Security and Retention
We implement reasonable safeguards to protect personal information. While no method of transmission is completely secure, we take appropriate measures to reduce risk. Personal data is retained only for as long as necessary to meet business, legal, or regulatory purposes.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal information, as well as opt out of marketing communications. Requests may be submitted through our official support channels.
International Data Transfers
Your personal information may be transferred and processed in countries other than your country of residence, in compliance with applicable data protection laws.